Privacy Policy

At Cubicle Square, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use the Cubicle Square app and its services for library and co-working space seat reservations.

1. Information We Collect

Personal Account Information

• Name, email address, and phone number during registration
• Profile picture and bio (optional)
• Student/Professional ID verification details
• Emergency contact information

Booking and Usage Data

• Seat booking history, preferences, and duration
• Check-in and check-out times
• Favorite locations and seating preferences
• Cancellation history and no-show records
• Feedback and ratings for venues

Location and Device Information

• GPS location when searching for nearby venues
• Device type, operating system, and app version
• IP address and network information
• Device identifiers for push notifications
• Camera access (for QR code scanning and venue check-ins)

Payment Information

• Payment method details (securely processed by third-party providers)
• Billing address and transaction history
• Subscription status and renewal dates

2. How We Use Your Information

Core Service Delivery

• Process and manage your seat bookings and reservations
• Send booking confirmations, reminders, and check-in notifications
• Facilitate venue access through QR codes and digital passes
• Manage waitlists and automatic rebooking features

Personalization and Recommendations

• Suggest venues and seats based on your preferences and history
• Provide personalized booking recommendations
• Remember your favorite locations and seating arrangements
• Optimize search results based on your usage patterns

Communication and Support

• Send important updates about venue closures or schedule changes
• Provide customer support and respond to inquiries
• Send promotional offers and feature announcements (with consent)
• Conduct user satisfaction surveys

Analytics and Improvement

• Analyze usage patterns to improve app performance
• Monitor venue capacity and optimize seat availability
• Identify and fix technical issues or bugs
• Generate anonymized reports for venue partners

3. Data Sharing and Third Parties

We share your information only in the following circumstances:

Service Providers

• Cloud Storage: Firebase/Google Cloud for data hosting
• Payment Processing: Stripe, PayPal, or similar secure processors
• Push Notifications: Firebase Cloud Messaging
• Analytics: Google Analytics, Mixpanel (anonymized data only)
• Customer Support: Zendesk or similar platforms

Venue Partners

• Basic booking information (name, booking time, seat number) for access control
• Anonymized usage statistics to help venues optimize their services
• Check-in status for security and capacity management

Legal Requirements

• When required by law, court order, or government authorities
• To protect our rights, property, or safety, or that of our users
• In case of fraud prevention or security incidents

4. Data Security and Storage

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Control: Strict access controls and multi-factor authentication for our staff
• Data Minimization: We collect only necessary information for service delivery
• Regular Audits: Security assessments and vulnerability testing
• Data Retention: Personal data is deleted after account closure or 3 years of inactivity
• Backup Security: Encrypted backups stored in secure, compliant data centers

5. Your Privacy Rights and Controls

Access and Control

• Account Settings: Update personal information, preferences, and privacy settings
• Data Export: Download your booking history and personal data
• Account Deletion: Permanently delete your account and associated data
• Marketing Opt-out: Unsubscribe from promotional communications

Location and Permissions

• Location Services: Disable GPS tracking in device settings
• Camera Access: Revoke camera permissions (may limit QR code features)
• Push Notifications: Customize notification preferences in app settings

Data Correction and Portability

• Request correction of inaccurate personal information
• Transfer your data to another service provider
• Restrict processing of your personal data in certain circumstances

6. Cookies and Tracking Technologies

• Session Cookies: Maintain your login session and preferences
• Analytics Cookies: Understand app usage and performance (anonymized)
• Functional Cookies: Remember your venue and seating preferences
• Advertising: We do not use tracking cookies for advertising purposes

7. Children’s Privacy

Cubicle Square is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For users aged 13-17, parental consent may be required depending on local regulations. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place to protect your data, including Standard Contractual Clauses and adequacy decisions where applicable.

9. Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will:

• Notify relevant authorities within 72 hours as required by law
• Inform affected users promptly via email or in-app notification
• Provide clear information about what happened and steps being taken
• Offer guidance on protective measures you can take

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Notify users of significant changes via email or in-app notification
• Post the updated policy with a new revision date
• Provide a summary of key changes when material updates are made
• Maintain previous versions for reference

11. Regulatory Compliance

Cubicle Square complies with applicable privacy laws and regulations, including:

• GDPR: European General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• Local Privacy Laws: Applicable regional and national privacy regulations

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Email: support@cubiclesquare.com
• General Support: support@cubiclesquare.com
• Data Protection Officer: support@cubiclesquare.com
• Response Time: We aim to respond to all privacy inquiries within 30 days

Note: This Privacy Policy is effective as of the date listed above. Your continued use of the Cubicle Square app after any changes indicates your acceptance of the updated policy.