Cubicle Square Technologies

Legal

Privacy Policy

Last updated: May 24, 2025

At Cubicle Square, your privacy is important to us. This policy explains how we collect, use, and protect personal data when you use the Cubicle Square app and related services.

1. Information We Collect

Personal Account Information

  • Name, email address, and phone number during registration
  • Profile picture and bio (optional)
  • Student or professional ID verification details
  • Emergency contact information

Booking and Usage Data

  • Seat booking history, preferences, and duration
  • Check-in and check-out times
  • Favorite locations and seating preferences
  • Cancellation history and no-show records
  • Feedback and ratings for venues

Location and Device Information

  • GPS location when searching for nearby venues
  • Device type, operating system, and app version
  • IP address and network information
  • Device identifiers for push notifications
  • Camera access for QR code scanning and venue check-ins

Payment Information

  • Payment method details processed by third-party providers
  • Billing address and transaction history
  • Subscription status and renewal dates

2. How We Use Your Information

Core Service Delivery

  • Process and manage seat bookings and reservations
  • Send booking confirmations, reminders, and check-in notifications
  • Facilitate venue access through QR codes and digital passes
  • Manage waitlists and automatic rebooking features

Personalization and Recommendations

  • Suggest venues and seats based on your preferences and history
  • Provide personalized booking recommendations
  • Remember your favorite locations and seating arrangements
  • Optimize search results based on your usage patterns

Communication and Support

  • Send important updates about venue closures or schedule changes
  • Provide customer support and respond to inquiries
  • Send promotional offers and feature announcements with consent
  • Conduct user satisfaction surveys

Analytics and Improvement

  • Analyze usage patterns to improve app performance
  • Monitor venue capacity and optimize seat availability
  • Identify and fix technical issues or bugs
  • Generate anonymized reports for venue partners

3. Data Sharing and Third Parties

Service Providers

  • Cloud storage providers for data hosting
  • Secure payment processors
  • Push notification services
  • Analytics tools using anonymized data only
  • Customer support platforms

Venue Partners

  • Basic booking information for access control
  • Anonymized usage statistics to optimize venue services
  • Check-in status for security and capacity management

Legal Requirements

  • When required by law, court order, or government authorities
  • To protect our rights, property, or safety, or that of our users
  • In case of fraud prevention or security incidents

4. Data Security and Storage

  • All data is encrypted in transit and at rest
  • Strict access controls and multi-factor authentication for staff
  • We collect only information necessary for service delivery
  • Regular security assessments and vulnerability testing
  • Personal data is deleted after account closure or 3 years of inactivity
  • Encrypted backups are stored in secure, compliant data centers

5. Your Privacy Rights and Controls

Access and Control

  • Update personal information, preferences, and privacy settings
  • Download your booking history and personal data
  • Permanently delete your account and associated data
  • Unsubscribe from promotional communications

Location and Permissions

  • Disable location services in device settings
  • Revoke camera permissions if you do not want QR features
  • Customize push notification preferences in app settings

Data Correction and Portability

  • Request correction of inaccurate personal information
  • Transfer your data to another service provider
  • Restrict processing of personal data in certain circumstances

6. Cookies and Tracking Technologies

  • Session cookies maintain login sessions and preferences
  • Analytics cookies help us understand app usage and performance
  • Functional cookies remember venue and seating preferences
  • We do not use tracking cookies for advertising purposes

7. Children’s Privacy

Cubicle Square is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For users aged 13 to 17, parental consent may be required depending on local regulations.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place, including contractual protections and adequacy mechanisms where applicable.

9. Data Breach Notification

  • Notify relevant authorities within required timeframes
  • Inform affected users promptly via email or in-app notification
  • Provide clear information about what happened and what is being done
  • Offer guidance on protective measures users can take

10. Changes to This Policy

  • Notify users of significant changes via email or in-app notification
  • Post the updated policy with a new revision date
  • Provide a summary of key changes for material updates
  • Maintain previous versions for reference

11. Regulatory Compliance

  • GDPR
  • CCPA
  • PIPEDA
  • Applicable regional and national privacy regulations

12. Contact Us

For any privacy-related questions, concerns, or requests, contact us at support@cubiclesquare.com. We aim to respond to privacy inquiries within 30 days.